E-Bike Theft Insurance

Your new e-bike won't let you sweat. Neither do we.

What is E-Bike Theft Insurance?

Your e-bike is insured against theft, partial theft of bike parts and vandalism, as long as it's been secured with its own lock.

Why join Coya?

Become part of our Coya community

Super friendly English speaking customer service, a rarity in Germany, and really good for expats who are still learning the language. Customer service was responsive throughout the whole period and made the processing, although a bit long, a very pleasant experience. Also probably the easiest insurance company I’ve ever had to deal with.

Christian (one of our happy customers via Google reviews)

Introducing your
hassle-free insurance

Universal access to your insurance policies

View, edit or claim on your policy whenever or wherever you are.

Adjust coverage
to match life changes

Simply adjust your policy coverage anytime to suit your new reality.

Claim in seconds

Loss and damage suck, we can't sugarcoat it. That's why we make it as easy as possible to claim so we can take the burden off you.

Get insured in minutes

Get your offer

Answer a few questions and receive your personal offer in less than 2 minutes.

Adjust your coverage

Adapt the offer to your needs and setup your account.


Ready! You'll find all your documents in your digital Coya account.

Answers to burning questions

What happens when I've had my e-bike for more than 5 years?

Once your e-bike passes the 5 year limit, your contract automatically ends on the last day that month. Note, that the bike you purchased must be brand new. We do not insure used bikes!


What is the frame number for?

The frame number (also called serial number) is your e-bike's unique identification. It helps us and the police identify it in case of a theft. Once you have entered it and closed a contract, it will be listed and ready for you to find anytime in your dashboard.


Is my e-bike insured worldwide?



How old can my e-bike be when I close the insurance contract?

Your e-bike cannot be older than 12 months from the day you purchase it, with you as it's original owner.


Am I really always reimbursed the original price of my bike?

If your e-bike gets stolen, you will always receive the so-called 'replacement value'. This means that we always reimburse the current market value of the same model (or similar model) so you can replace the one you had with an equally good ride.

As an example: Your e-bike for which you paid €1,200 is stolen. During the time you had it, its market price decreased to €900. In this case, we would reimburse you €900, still allowing you to buy it brand new.


What happens if only the battery gets stolen?

The battery itself is insured as well. So let's say someone doesn't go for your e-bike, but only the battery, we'll reimburse with you its original price. As long as the battery has been connected to the bike.


Is it really that easy to get coverage from Coya?

Yes, we are serious. We have founded Coya because we ourselves were fed up with complicated language, intransparent contracts and paperwork. You can really get covered with us in just a few minutes, view your documents online 24/7 and cancel at any time. Convince yourself!


Check out our terms & conditions

What is covered?

  • Dein Fahrrad/E-Bike und fest mit demFahrrad/E-Bike verbundene und zu seiner Funktion gehörende Teile;
  • Das verwendete Schloss (sofern angegeben);
  • Dein „GPS-Tracker“ (sofern vorhanden und mit angegeben).

Sum Insured and Insured Value

  • Die Versicherungssumme ergibt sich aus dem Händlerverkaufspreis des
    a) versicherten Bikes bei Ersterwerb(Kauf des fabrikneuen Bikes durch den ersten Besitzer),
    b) Schlosses (sofern angegeben),
    c) „GPS-Trackers“ (sofern vorhanden und angegeben).
  • Versichert ist der Neuwert.

Insured Risks

  • Diebstahl (auch aus verschlossenen Kraftfahrzeugen oder Fahrradträgern);
  • Einbruchdiebstahl;
  • Raub;
  • Teilediebstahl;
  • Vandalismus.

What is not covered?

Not covered items are for example:

  • Gewerbliche oder berufliche Nutzung des Bikes;
  • Eigenbauten, Velomobile, vollverkleidete Bikes;
  • Bikes für die eine Versicherungs- oder Führerscheinpflicht besteht;
  • Bikes mit einem Händlerverkaufspreis/Versicherungswert inkl. Schloss und GPS-Tracker von über 10.000 €;
  • Bikes, die bei Vertragsabschluss älter als 12 Monate sind (errechnet vom Kauf des Bikes durch den Erstbesitzer);
  • Zubehörteile (z. B. Kindersitz) oder sonstige Sachen, die nicht für den Betrieb erforderlich sind;

Are there any cover restrictions?

There are a number of cases, in which the insurance coverage may be limited. Events always excluded from the insurance coverage are:

  • Vorsätzlich herbeigeführte Schäden;
  • Schäden die nicht die Funktion der Sache beeinträchtigen (z. B. Schrammen und Schäden an der Lackierung oder sonstige Schönheitsfehler);
  • Sonstige Beschädigungen von außen wie z. B. Sturz- und Unfallschäden, Wetterereignisse, höhere Gewalt;
  • Krieg, kriegsähnlichen Ereignissen, Bürgerkrieg, Revolution, Rebellion, Aufstand, innere Unruhen, Kernenergie, nuklearer Strahlung oder radioaktiven Substanzen.

Download the full version of our terms and conditions:

E-Bike Theft Terms & Conditions (PDF, 0.5 mb)

*Please note the conditions for redeeming the tex—lock discount code:

Valid for purchases made until 31.12.2020. Only valid for one purchase per person. The discount code applies to all products in the tex—lock online shop. The discount code is applied to the total amount of the order. The maximum discount amount is €150. A cash payment is not possible. If you have any questions please contact tex—lock's customer service under +49 341 550193 00 or support@tex-lock.com.

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